Terms and Conditions of Sale
Welcome to Sleep-A-Sured.com (the “Website”). There are a few rules that our visitors must follow when using our Website, so we ask all our visitors to read our Terms and Conditions carefully.
This Website is brought to you by The British Bedding Company (“we” or “us”) and all rights, including copyright, in the content of the Website is owned or controlled by us.
British Bedding Company and its affiliates provide access to the Website and sells its products to you subject to the Terms and Conditions set out on this page.
If you have any comments or queries relating to this Website, please contact us.
Terms and Conditions of Sale
Please carefully read these Terms and Conditions before purchasing any British Bedding Company products on the Website. By purchasing our products on the Website, you agree to be bound by these Terms and Conditions.
1. Your Account
Should you register an account with us, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when you registered.
The Website only sells products to individuals who can purchase with a credit card/debit card. If you are under sixteen (16), you may use the Website only with the express permission and supervision of a parent or guardian.
The British Bedding Company reserves the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at its discretion. If we cancel an order, it will be without charge to you.
2. Privacy
Please review our Privacy Policy which, together with the fraud prevention section below, explains how the personal information we collect from you will be used.
3. Our Contract
When you place an order to purchase a product from the Website, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send an email to you confirming that we have accepted the order (the ‘Order Confirmation Email’). Such acceptance will be complete at the time we send the Order Confirmation Email to you. You are seeking to enter into a contract with The British Bedding Company when you place an order.
This contract is legally binding when you have placed an order, your order has been accepted by us and we have sent you the Confirmation Email.
The British Bedding Company will retain the title in the products until full payment has been made by you and has been received by us.
4. Privacy, Fraud Prevention, Fraud Screening and Age and Identity Verification Checks
By confirming your order, including by taking the positive step of ticking the relevant box on our website, you will be indicating that you have read, understood and agree to these e-commerce terms and conditions and that you explicitly consent to your personal information being used by us, our third party service providers and Fraud Prevention Agencies (as further described below) for the following purposes. You should not confirm your order or tick the relevant box on our website unless you consent to this use of your personal information. If you have any questions at all about this, please contact us at admin@sleep-a-sured.com before you proceed with your purchase.
Your personal information including your full name and address, your bank account and card payment details and your sensitive personal data will be used for fraud prevention, fraud screening and age and identity verification purposes. This personal information may be disclosed to and used by fraud prevention agencies (“FPAs”) for all such purposes and those agencies may keep a record of it where permitted by the Data Protection Act 1998 (as amended and/or replaced from time to time). This personal information will also be disclosed to third parties providing fraud prevention, fraud screening and age and/or identity verification services us.
As part of this, we may check the following records about you:
• our own records;
• records held by third parties providing services to us; and
• records at fraud prevention agencies (FPAs).
The checks described above may include assessing and verifying identities to prevent and detect fraud. The information we obtain from third parties providing services to us and FPAs will help us to decide whether we are willing to accept payments from you through our website(s) and whether to complete the payment process through our website(s).
As explained above, personal information about you may be sent by us to FPAs and recorded by them. In addition, we may give details of the payments you make to FPAs. All such information may be supplied by the FPAs to other organisations in order that they may perform similar fraud prevention, fraud screening and age and identity verification checks against you, including as part of online transactions and otherwise. Records remain on file for up to 6 years after checks are carried out.
If you give us false or inaccurate information about yourself and if we suspect fraudulent payments and/or identity fraud we will record this and may also pass this information to FPAs and other organisations involved in crime and fraud prevention. We and other organisations may access and use information which relates to you and which is recorded by FPAs in other countries.
This section constitutes a short form explanation about how your personal information may be used by us in conjunction with the FPAs. If you would like to obtain full details about this, please contact us at admin@sleep-a-sured.com.
5. Deliveries
We aim to dispatch your order within one working day. We used recognised courier delivery services for all dispatches and all orders are tracked. We operate a fixed postage costs policy which is clearly outlined at checkout. Unusually large/heavy orders may require a further delivery charge. We will contact you should this transpire. For the next day delivery option, you need to order before 12.00 (midday). Next day delivery only applies to normal working days, orders received after 12.00 (midday) on Friday, Sat, Sun will be dispatched on Monday.
All products purchased from the Website are made pursuant to a shipment contract. This means that the risk of loss for such products will pass to you on delivery of your product(s) to the address provided by you to us or when you (or, in limited circumstances, a carrier organised by you) collect the product(s) from us. You will be responsible for the product(s) once they are in your physical possession or once they have been delivered in accordance with the delivery instructions. If you have received your Order Confirmation Email but your products have not arrived within ten (10) days of the date on the Order Confirmation Email, please contact us and we will do our best to assist. Note that during exceptionally busy periods (e.g. Christmas) or when the weather is particularly inclement, please allow an additional week before raising a query.
If your order has not been received within our specified timescales, in the first instance please check with your local mail delivery office to see that they are not holding your parcel. If they confirm that they do not have your products, please contact us and we will do our best to assist.
6. Returns
You can only return The British Bedding Company products that have been purchased directly through this Website. British Bedding Company products purchased at a retail store or from other websites or suppliers must be returned to the original store or site from which they were purchased.
If for any reason you are not happy with your British Bedding Company products, please follow our Returns Policy, so that we can assist you in the exchange or refund of your order. The British Bedding Company reserves the right to reject the return of products that are not returned in accordance with our Returns and Exchanges Policy Procedure and we may request that you pay for delivery charges in returning such goods back to you. Our returns policy does not affect your statutory rights.
Please note that an encasement or protector being the wrong size is not grounds for return. It is your responsibility to double check the size you ordered against your mattress size before unpacking by checking your order and checking the size sticker on the inlay. Once the item has been unpacked, the product becomes un-saleable and returns will not be accepted on these grounds.
Please note that customised goods cannot be exchanged or refunded unless they are faulty.
Returns
A. Returns or Exchange
You may exchange or return new, unworn or unused products within thirty (30) days from the date on which the goods were shipped to you. Where you wish to exchange a product, please note that you may be required to pay an additional sum where the replacement product is more expensive that the original item purchased.
Please note: Your right to exchange or return products is separate from your statutory right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 (see below).
Delivery
a) If you are returning goods for exchange or return, you must cover the postage cost for items returned in the first instance.
b) We will not refund the original delivery charge in the case of exchanges or returns.
Please note: You will only be reimbursed the original delivery charge where you exercise your statutory right to cancel within the fourteen (14) day period beginning after the day of receipt of the goods under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 201 3– see Statutory Right to Cancel below.
c) You will also be liable for the delivery costs incurred by us in sending you any products as exchanges.
d) In the case of returns, you will only be refunded the price you paid for the goods.
e) We will only cover subsequent re-delivery costs (if applicable) if the return is as a result of our error or the goods are faulty.
This Returns Procedure does not affect your statutory right to cancel or any of your other statutory rights.
Returns Process
Please let us know that you are returning your order by email to admin@sleep-a-sured.com
The packaging note received with your order includes the return address.
Please include the following information:
- Your order number
- Ordering customer name and address, if different to your own
- Your email and telephone contact details
Please make sure you obtain a proof of posting certificate for your own peace of mind. We will refund return postage costs where items are faulty.
The address for returns in the absence of your packaging note is:
Returns Department, Cimex Lectularius Ltd, The Granary, Rectory Farm, Warmington, Peterborough, PE8 6UT
We will refund you upon receipt via the card used for payment. We have no control over any charges that may or may not be applied by payment providers for any refunds made.
B. Statutory Right to Cancel
If you are a UK, in addition to our Returns or Exchange Procedure, under the Distance Selling Regulations you also have fourteen (14) days (beginning the day after receipt of the goods) to cancel your purchase order.
Delivery Costs
a) Where you exercise your statutory right to cancel, we will provide a full refund on the price paid for the goods and the original delivery charge.
b) Where you fail to return the product(s) in question or you send them at our expense, or if our appointed courier collects the goods from you, we reserve the right to charge you for the direct costs incurred by us in collecting or returning the goods (other than where the goods have been sent to you in error or where such goods are faulty in which case, such costs shall be at our expense).
We will refund all monies received from you (including the outbound delivery cost) within fourteen (14) days of receiving the product(s) from you or within fourteen (14) days of you providing us with proof of return. Please note that if you have opted to deliver the product(s) back to us by more expensive means than the standard delivery option offered, you will not be refunded for the full outbound delivery cost and we will only refund you the cost of the standard delivery option.
How do I exercise my statutory right to cancel?
In order to exercise your right to cancel, please:
a) send an email to admin@sleep-a-sured.com; or
b) write to us at our address at the end of these terms;
making it clear in your correspondence that you are giving notice to exercise your statutory right to cancel.
Your email or letter will be deemed to have been received by us on the date you send it (provided it is sent to the correct address and it is sufficiently clear that you are exercising your right to cancel). Please try and keep the confirmation of any letter or email to demonstrate the date when you sent it.
C. Conditions for All Returns, Exchanges or Statutory Right to Cancel
All goods must be returned to us unused, together with all original packaging (please note you have a duty to take reasonable care of returned goods and any refund may be withheld or a charge incurred if you fail to take such care and damage the goods). Please make sure that your return package is packed and sealed securely (in or with the original packaging if possible). We recommend the use of an insured parcel service, such as Royal Mail Special Delivery.
Discrepancies
If there are any discrepancies with your order, you must notify us as soon as possible. If you have been shipped the incorrect goods then please do accept our apologies. Please follow the Returns Procedure. Any replacements will be sent to you at no extra cost to yourself.
7. Feedback and Complaints Policy
We welcome any comments about our service, so that we can improve what we are doing. Our aim is to deal with any problems quickly and fairly. If you have reason to complain about our service, please e-mail our Customer Services Team at admin@sleep-a-sured.com stating clearly that you are making a complaint. Alternatively, call us on the number stated on the Website and say that you wish to make a complaint. Our aim is to respond to your complaint within seven (7) working days, either resolving the complaint, or with a timescale for resolution.
8. Pricing and availability
All prices displayed on the Website are inclusive of any applicable taxes and show the correct price for your territory. All item prices are exclusive of delivery charges. Beyond what we say on the Website, we cannot be more specific about availability. Please note that shipping dates are estimates only. Unless otherwise stated, dispatch dates are not guaranteed and should not be relied upon. As we process your order, we will inform you by email if any products you order are subsequently found to be unavailable.
9. Disclaimer and limitation of liability
This Website is provided by The British Bedding Company on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of this Website or the information, content, materials, or products included on this Website. It is expressly agreed by you that your use of this Website is at your sole risk.
The British Bedding Company disclaims all warranties, express or implied, including, but not limited to, implied warranties of saleability and fitness for purpose to the fullest extent permissible by applicable law. The British Bedding Company Control does not warrant that this Website, its servers, or e-mail by us are free of viruses or other harmful components. The British Bedding Company will not be liable for any damages of any kind arising from the use of this Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
Laws of certain countries or states do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
10. Electronic communications
When you visit the Website or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
11. Disputes
Any dispute relating in any way to your visit to the Website or to products you purchase through the Website may be submitted to the courts of England and Wales, except that, to the extent you have in any manner violated or threatened to violate The British Bedding Company’s intellectual property rights, The British Bedding Company may seek injunctive or other appropriate relief in any court in any country in the world, and you consent to exclusive jurisdiction of such courts.
12. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our Website, policies, and these Terms and Conditions of Sale at any time. Your usage of the Website and your orders will be subject to the policies and Terms and Conditions of Sale in force at the time that you use the Website or that you order products from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of the provisions of these Terms and Conditions of Sale are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of the remaining conditions.
13. Events beyond our reasonable control
The British Bedding Company will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
14. Waiver
If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
15. Governing law and jurisdiction
Your use of the Website, any purchase by you on the Website of any products and these conditions will be governed by and construed in accordance with the laws of England and Wales and will be deemed to have occurred in England. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts
Your statutory rights are not affected by these Terms and Conditions of Sale.
16. Our details
Sleep-A-Sured is a brand name owned by The British Bedding Company, a trading name of Cimex Lectularius Ltd. The British Bedding Company operates out of The Granary, Rectory Farm, Warmington, Peterborough, PE8 6UT.
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